Lazada Contact Support: How to Get Help Fast ( 2025 )

Q: Is there a Lazada customer service hotline?

As of now, Lazada Philippines primarily offers live chat support through their website or app. They do not have a direct customer service phone number.

Q: How do I chat with a Lazada agent?

Go to the Lazada Help Center, scroll down and click on 'Chat with Customer Care.' A chatbot will assist you first. Type 'talk to an agent' to connect with a human representative.

Q: What are the Lazada live chat support hours?

Lazada's live chat support is available daily from 8:00 AM to 8:00 PM (Philippine time).

Q: Can I contact Lazada through email?

Lazada does not usually provide customer support through email. The fastest way to get help is through the Lazada live chat or Help Center.

Q: Where can I follow up on my Lazada order or return?

You can track orders or return statuses directly through the Lazada app under 'My Orders' or by chatting with Lazada support via the Help Center.

Q: Can I contact Lazada on Facebook?

Yes, Lazada Philippines has an official Facebook page. However, they will usually redirect you to their Help Center for any order-related concerns.

Q: Is Lazada customer service available on weekends?

Yes, Lazada customer support via chat is available seven days a week, including weekends, from 8 AM to 8 PM.

Q: How long does it take for Lazada to respond?

For live chat, responses are typically instant once you're connected to an agent. If you're using the chatbot, basic queries are answered immediately.

Q: What should I prepare before contacting Lazada support?

Prepare your Order Number, a brief description of the issue, and any screenshots or proof of payment if needed.

Are you having issues with your Lazada order? Whether it’s a delayed delivery, return request, or a missing item, Lazada’s customer support is ready to assist. In this guide, you’ll learn the fastest ways to contact Lazada and get help.

This is a step by step instruction on how to contact Lazada 24/7 virtual customer care agent or get support from our Customer Care Specialists. Take note that live agent are available only from 6AM to 12AM daily.

1. Open your Lazada mobile app. Go to accounts and click “Chat with customer care”.

2. In chat box type “Chat Live Agent” and wait for the options to appear.

3. In What is your concern about, choose I have lazpaylater concern.

4. In What is your LazPayLater concern about, choose “I have issue with my application.

5. Select the language of your Customer Care Agent. Choose between English or choose unable to understand English for Tagalog or Taglish.

6. Finally! once the welcome messages appear in your chat box. You can now proceed chatting your concerns. The live agent will response to your concern anytime from 6am to 12 midnight.

Note that you can also contact Lazada via phone. Calling their support via phone is available daily from 8am to 6pm. Dial (02)89 LAZADA or (02)8895 2932.

Frequently Asked Questions (FAQs) Lazada Contact Support

How can I contact Lazada customer service?

You can contact Lazada customer service through the Lazada Help Center. From there, you can chat with an agent or use self-service options.

Is there a Lazada customer service hotline?

No, Lazada Philippines does not offer a direct hotline. Support is handled via live chat on their website or app.

How do I chat with a Lazada agent?

Go to the Lazada Help Center and click on “Chat with Customer Care.” A chatbot will assist you. Type “talk to an agent” to connect with a real person.

What are the Lazada live chat support hours?

Support is available daily from 8:00 AM to 8:00 PM.

Can I contact Lazada through email?

No, Lazada does not usually offer support via email. Use the Help Center or live chat for fast assistance.

Where can I follow up on my Lazada order or return?

Check your order status in the Lazada app under “My Orders” or contact support via the Help Center.

Can I contact Lazada on Facebook?

Lazada Philippines has an official Facebook page but will usually redirect you to the Help Center.

Is Lazada customer service available on weekends?

Yes, Lazada support is available 7 days a week from 8 AM to 8 PM.

How long does it take for Lazada to respond?

Chatbot replies are instant. Agents typically respond within a few minutes during support hours.

What should I prepare before contacting Lazada support?

Prepare your Order Number, issue description, and any screenshots or proof of payment.