SPX Tracking: Track Your Shopee Parcel
Shopee Express (SPX) is the dedicated in-house logistics service of the popular e-commerce platform Shopee. Launched in 2018, SPX Express aims to provide fast, reliable, and cost-effective delivery solutions for sellers and buyers across Southeast Asia, including the Philippines.
It acts as one of Shopee’s integrated logistics partners, allowing sellers to easily manage shipments directly through the Shopee app and Seller Centre. SPX Express offers both pickup and drop-off options for parcels, with a network of hubs and service points. For buyers, SPX Express provides convenient tracking in the app or you can use the tracking search bar below:
Shopee Express Tracking
Enter your tracking number to see the latest updates.
How to get my SPX Tracking number?
- Open the Shopee App
- Log in to your Shopee account on your mobile device.
- Go to “Me” Tab
- Tap on the “Me” icon at the bottom-right corner.
- Tap on “To Receive”
- Under My Purchases, choose “To Receive” to view orders that are being shipped.
- Select the Order
- Find and tap the order that’s being shipped via Shopee Xpress (SPX).
- View Tracking Info
- Tap “View” or “Shipping Info” to see the full delivery status.
- Your tracking number will be displayed under the courier name (e.g., SPX: MP123456789PH).
Shopee Tracking Status Meanings
| Status | What It Means |
|---|---|
| Order Confirmed | Seller has received your order |
| Packed | Item is packed and ready for dispatch |
| In Transit | The parcel is on its way to the sorting center |
| Out for Delivery | Courier is on the way to deliver your package |
| Delivered | Item has been received by you |
| Delivery Attempt Failed | Courier tried to deliver but failed (e.g., no one home) |
| Returned to Sender | The parcel was undeliverable and sent back |
Common Shopee Express Tracking Issues & Fixes
Tracking Number Not Found
✅ Double-check the number
✅ Wait 24 hours after shipment
✅ Contact Shopee or seller
Stuck in “In Transit”
✅ Give it 1–2 days
✅ Contact Shopee Express via the SPX page or app chat
How to Contact Shopee Express (SPX)
📞 Shopee Hotline: (02) 8-880-5200
💬 Live Chat: Available in the Shopee App
📍 Shopee Express Branch Locator: Use spx.ph to find your nearest hub
Frequently Asked Questions (FAQs)
How do I track my Shopee tracking number?
You can track your order via the Shopee App by going to Me > To Receive and tapping “View” next to the tracking number. You can also visit https://spx.ph/tracking and enter your tracking number manually.
How do I check my Shopee delivery time?
Delivery time varies depending on your location:
– Metro Manila: 1–3 business days
– Provincial areas: 3–7 business days
Check your estimated delivery in the order details.
How do I contact a Shopee delivery rider?
If your item is out for delivery, Shopee may display the rider’s number in the tracking section. Otherwise, contact Shopee support via the app chat for assistance.
Can I pick up my parcel from Shopee Express?
Yes, in some locations. You can request self-pickup by contacting Shopee Express through spx.ph if your parcel is at a nearby hub.
What if Shopee Express is not delivered?
If your item hasn’t arrived within the estimated time, check the tracking status and contact Shopee support. You may also initiate a refund or return request.
What happens if Shopee delivery is late?
You might be eligible for Shopee’s Late Delivery Compensation. You can file a claim via the Shopee app under the Help Center.
How many delivery attempts does Shopee Express have?
Shopee Express usually makes two delivery attempts. After that, the parcel may be returned to the seller.
What courier does Shopee Express use?
Shopee Express (SPX) is Shopee’s in-house courier. In some regions, it may partner with other services like Ninja Van or Air21.
What happens if I don’t collect my Shopee parcel?
If no one is available to receive the item after multiple attempts, it will be returned to the seller. A refund may be processed after the return is completed.
What if my Shopee Express parcel is not delivered?
Track your item for updates. If stuck or delayed for several days, contact Shopee Customer Service to request action or initiate a refund.
How to see proof of delivery in Shopee?
When marked as “Delivered,” Shopee may show proof such as a photo or signature in the order tracking section. You can also request additional proof from customer support.
How to claim Shopee late delivery compensation?
Go to the Shopee app’s Help Center, select your order, and file a claim under “Late Delivery” if eligible.
What to do if Shopee delivery takes too long?
Check tracking for updates, contact the seller or Shopee support, or file a late delivery complaint using the Help Center in the app.
